1 – Introduction
2 - Your consent
3 - Why do we process personal data?
The personal data we collect are mainly used to address requests for information and contact, contractual management, provision of services and communication of changes to the products and services subscribed, but may also be used, with your consent, in the dissemination of new products and services and news about the company, assessment surveys, and legally-binding information campaigns.
4 - What personal data are collected?
Usually, the personal data we collect are limited to Name, Address, Telephone / Mobile Number, Taxpayer Number, E-mail Address, but other data necessary for the supply of products or services may also be collected. In addition, when sending e-mails, we collect statistical data that allow us to learn about the behaviour of each subscriber with regard to the e-mail in question.
5 - How are personal data collected?
In general, personal data are collected upon subscription to one of our products or services, and you are required to provide some personal data in order for us to provide the service. We also collect your data when you subscribe to newsletters, so we can reply to your messages and requests for information; analyse and formalise your partner or employee application; operate and manage the website; for fraud prevention purposes, and to maintain a record of your contact details. We always respect your right to privacy and do not collect personal information about you without your prior explicit consent. Your personal data will not be reused for other purposes that are previously identified or that have nothing to do with the purposes for which the data were initially collected. However, the provision of incorrect or inaccurate data is your sole responsibility.
6 - Children's data
Our website is not directed at anyone under the age of 16, so we request that minors do not use the website and provide us with personal information through it.
7 - Sensitive data
We expressly request that you do not send us or make us aware of any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union association, genetic information, biometric information, data relating to a natural person's health, sexual life, or sexual orientation. These personal data will be immediately deleted.
8 - What is the retention period for personal data?
We should note that the personal data you provide to us will be kept for a maximum period of ten years. However, in certain cases we may keep the data for longer periods, in particular when the Law so requires.
9 - Right of access, rectification and update
In accordance with applicable legislation, you are granted, as the data subject, the right to, at any time, access your personal data, request its rectification or amendment, oppose the processing of the data, with the exception of data that are strictly necessary for the provision of the service, and/or request data portability, request the deletion of your data for marketing or telemarketing purposes or their inclusion in subscriber lists and information services. You can request any of the aforementioned actions through our contact page, included in our website, using the means that is more convenient and accessible for your needs, establishing communication with us via our address, telephone or e-mail available at:
If you ask us to delete some or all of your personal data, some of the requested services may not be provided to you, but we will keep the personal data necessary to comply with the applicable legal obligations. We reserve the right to request access to the applicant's identification details in order to check their identity.
10 - Disclosure of information to third parties
We do not sell or market your data.
As part of our activity, we may turn to third parties for the provision of certain services, and this may entail access by these entities to our users' and customers' personal data. When this happens, we take all the appropriate precautions, contractually requiring these entities to put in place the appropriate technical and organisational measures to prevent any unlawful processing of the data and to ensure their availability, integrity and confidentiality. Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law, in particular when necessary for the resolution of disputes relating to billing and for activities related to the protection of public security, defence and the security of the State, and to the prevention, investigation or detection of criminal offences.
11 – Safety
Ensuring the confidentiality, integrity and availability of data is a commitment we enter into with all our customers and users.
In this context, we follow the best information security management practices, requiring our employees to strictly comply with strict standards, ensuring the security of all personal data provided to us, as they are not allowed to use such data for any purpose other than those set forth in the contract, nor to correlate them with other data that are available to them. We would like to draw your attention to the fact that the data circulating on the Internet are not fully protected against possible deviations, and that the communication of logins, passwords, confidential codes, and any sensitive information is your sole responsibility.
12 – Cookies
13 - Links to third-party websites
The links on this website may lead to other websites. We accept no liability, approve, or in any way support or endorse the content of those websites, nor of the websites linked to or referred to in them.
15 - General provisions
We accept no liability for damages resulting from viruses that may infect the user's computer or network, or other property, by virtue of access to our website with transfer of content from it to the user's computer or network.
16 - Contacts, questions and concerns
If you have any questions or concerns, or if you would like to update, delete or change any personal information we have that is related to you, or if you have a concern about how we handle any privacy issues, please use our contact page, included in our website, using the means that is more convenient and accessible for your needs, establishing communication with us via our address, telephone or e-mail available at:
Make your registration and have access to all information about our medicines subject to be supplied only on veterinary prescription.
Registrations subject to validation by the entity. Only professionals, may have access to the Reserved Area.